Clients

AmeriFIT is a leading provider of nutrition and health food supplements, selling their products through retail shops, mail order catalogs and a 24-hour 800 number. The company develops and tests its products with the help of a prestigious roundtable of scientists, medical doctors, and other experts to make sure customers are getting the absolute best supplements available.

AmeriFIT’s 24-hour 800 number is handled by Advance Communications’ call center staff between 5:30PM and 8:00AM. Advance Communications’ operators provide AmeriFIT customers with product information, take requests for catalogs and process product orders. Information is then faxed to AmeriFIT each morning for fulfillment.

“With the professional support of Advance Communications, we can extend 24-hour full service to our customers,” says AmeriFIT’s Customer Service Supervisor, Chevaughn Gray. “Advance Communications’ operators have our product information programmed into their data terminals so that they can easily help clients make informed choices about nutritional supplements. And they are also trained to up-sell and cross-sell featured products. The operators are friendly and helpful to our clients. We’re extremely satisfied with their service.”

A Friendly Customer Relationship
“One thing I really do want to emphasize is that the management and staff at Advance Communications are the nicest people I’ve worked with in a long time,” says Chevaughn. “They are pleasant, easy to get along with and take care of problems right away.” Advance Communications’ daily transmittal of AmeriFIT orders can result in a long list of product orders and messages. “Advance Communications always makes the extra effort to accommodate our requests,” Chevaughn explains. “We’re currently working on a more efficient method of compiling and receiving our orders from them. And they are recommending workable solutions that won’t increase AmeriFIT’s costs.”

Chevaughn adds, “Advance Communications works in partnership with us. Their efficient and supportive customer service has been a significant factor in our continued success.”