Clients

ConnectiCare, Inc. and affiliates is one of Connecticut’s largest HMOs, offering highly regarded quality programs and services on both a fully- insured and self-funded basis. Headquartered in Farmington, CT, the managed healthcare organization serves over 220,000 people.

Advance Communications provides three important call center services for ConnectiCare’s members and participating healthcare providers:

• Access to 24 hour urgent/emergency care facilities location
• After hours message dispatching for members
• After hours message dispatching and paging for utilization review nurses

“I have never worked with a call center service as creative as Advance Communications,” says ConnectiCare’s Director of Medical Operations, Lauren Sanders. “They have responded to our growth over the past seven years with innovative, comprehensive solutions to handle our diverse messaging needs.”

Proactive Problem Solving
As an example of Advance Communications’ proactive customer service, Lauren explains how Advance Communications outshines other call center service providers. “We automatically transfer our phone lines over to Advance for after hours calls,” says Lauren. “And one day we had a problem with our line. We would never have known, but Advance Communications noticed that our call volume was low and tested the line. They then notified me of the problem.”

Lauren adds, “Many other service providers would have been content with a low call volume. Not Advance Communications. They clearly value our business and treat us just as they would their own business. When there’s a problem, they find the solution.”

“Advance Communications has really made my work life easier. They are very accommodating of our needs and do whatever it takes to create services that work for us. If you’re looking for a professional call center service, you don’t have to look any further. I always recommend Advance Communications.”