Inbound Call Center Services

At Advance Communications, we focus on inbound call center services. Our telephone technology and staff are primed to handle your 800 number calls 24 hours a day, 7 days a week.

Our inbound call center provides a range of services from catalogue order taking through help desk support. And our operators are trained to truly represent your business.

In fact, our trained inbound call center staff are an important component of what sets Advance Communications apart. We make sure each operator knows your business and can effectively up-sell, cross-sell or support your products and services.

Advance Communications’ operators receive up to three months of monitored telephone training to ensure that your clients receive professional, responsive assistance.

Customized Services, Creative Solutions
Our inbound call center customers include a wide range of businesses of all sizes. Customers often come to us with questions—seeking the right inbound call center solution for their needs.

We take a collaborative approach when creating customized services for our clients. If you’re not sure what you want, or have a few ideas but want to discuss the options with an expert, contact us. We will work with you to create a customized inbound call center service that fits your requirements.

Catalog Order Processing
Our operators will take orders for your products and will deliver your order forms for fulfillment.

Up-Selling and Cross-Selling
We train our staff to make the most of any sales opportunity—offering featured products, up-selling to a larger quantity or higher-end product, and cross-selling complementary products.

Forms Completion and Processing
Order forms, registration forms, lead retrieval information—when your client calls, our operators ask the questions, complete the forms and send the information to you.

Scripted Response Surveys
In many cases, our inbound call center solutions are supported by a creative on-screen script that helps our operators successfully navigate through a series of questions. We can create a scripted response for almost any situation and will work with you to design a customized solution that meets your requirements.

Servicing of Direct Response Programs
When you send out a direct response mail piece, our operators are standing by to handle any inbound calls for additional information, registration, or to order your product or service.

Help Desk Support
There’s no need for you to add staff to your PC-based help desk support team. Our operators can be trained to handle front-line hardware and software support calls at your direction. Don’t tie up your technical staff with your customers’ most common queries—let us manage the “easy” calls and we’ll qualify callers who need to be passed on to your valuable technical support team.

Customer Service Support
When your customers need assistance, our operators are ready to take the call. We’ll work with you to train our operators to provide caring support services that let your customers know you value their business.

Membership Registration
We’ll enroll your callers into an organization or class. Just tell us the information you’ll need to capture and we’ll have it ready for you at your request—and in the format you require.

Event Registration
If you’re sponsoring an event, it can be time consuming to handle the registration yourself. Let us take registration requests—and process payments—sending you the information in an easy-to-read format.

Information Service
Whatever information you need to provide to your customers, our operators can handle it for you. We’re that friendly voice who is always available to take your customer’s call.

Overflow/After Hours Service
Stay “open for business” around the clock when you let us handle your after hours calls. Just because your office closes for the day doesn’t mean your business has to!

Crisis Management, Problem Solving or Troubleshooting
Our dedicated operators are ready to handle any problem that comes their way. Our goal is to always make you—and your business—look good.

Dealer Locator
Through our dealer locator service, our operators help your clients choose the right location, event, meeting or phone number to suit their requirements. If your business offers customers multiple options, we can help your customers choose the right one for them.

Customized Solutions
If you don’t see the solution you’re looking for—just call us! We’re known for our creative development of customized call center solutions.

Message Delivery Process and Reporting Options
Part of our customized services includes how you receive your messages, product orders, statistics and reporting on call volume and type.

Again, your satisfaction is our criteria for success. We provide messages and reports to you in the format and frequency you request. Standard report formats are available—and we will custom-design reports to suit your exact requirements.

We'll Take Care of All the Details For You

Regardless of the size of your business, we can provide inbound call center services that meet your requirements. And, you can be up and running with no disruption to your current business operations. We’ll take care of all the details. Find out now.

Advance Communications provides a large variety of inbound call center services that will your business that personal touch that only talking to a live person can give.